Delivery and Shipping Information:
For orders placed before 12pm U.K. time, Monday to Friday, we aim to dispatch the same day. For orders placed between 12pm Friday and 12pm Monday, we aim to dispatch on Monday. Excludes U.K. public holidays.
- Standard (2-4 Business Days): Free over £150 or £4.99 up to £150.
- Next Working Day (Monday to Friday, order by 12pm): £7.99.
International Shipping (4-7 Business Days):
- United States: Free over $200 or $15 up to $200.
- France, Germany, Italy: Free over €240 or €23 up to €240.
- Rest of World: Shipping rates calculated and shown at checkout.
To ensure that the most accurate product pricing, taxes and shipping costs are displayed whilst browsing our site, we recommend that you use the country switcher dropdown menu and select your country from the list of shipping destinations. The country switcher is in the top right-corner of your screen on a laptop, or within the main menu if you're using your phone.
Please allow up to 10 additional working days for us to complete any monogramming requests. Please email firstname.lastname@example.org should you have any questions regarding this service at this time.
Taxes & Duties:
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
Please see our returns page for full returns information.
If you need any help with your order please contact us.