We use either UK Mail or DHL to deliver our parcels worldwide. You should receive a tracking number with your order confirmation once it has been dispatched.
If you need any help tracking your parcel please email: firstname.lastname@example.org or call 0203 176 4410.
ORDERS OVER £100: Free UK Mail (1-2 Days) Please note orders placed on working days before 2pm GMT will be dispatched the same day and benefit from the next working day service.
|ORDERS UNDER £35: For smaller baskets (x1 pair underwear) we offer an economy delivery option via Royal Mail (2-3 days).||£3.50|
|ORDERS OVER £35 AND UP TO £100: UK Mail (1-2 Days)||£5.99|
|UK NEXT DAY DELIVERY: Next working day Guaranteed Delivery via UK Mail. Orders must be placed before 2pm GMT. Orders received on Friday will be delivered next working day (Monday).||£8.50|
|UK MAINLAND SATURDAY GUARANTEED: Royal Mail, orders must be placed before 2pm on Friday||£12.00|
|CLICK AND COLLECT: Collect from our Chiltern Street shop. (Hamilton and Hare, 39 Chiltern Street, London, W1U 7PP). *Shipping fee's incurred during checkout will be refunded upon order collection from our store.||*FREE|
|EUROPE: via DHL courier (1-5 days)|
|ORDERS UP TO £150||£10.00|
|ORDERS OVER £150||FREE|
REST OF THE WORLD: via DHL courier (1-5 days) *Where
possible, all orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price.
|ORDERS UP TO £150||£20.00|
|ORDERS OVER £150||FREE|
Next Day Delivery
Orders must be placed before 2pm GMT. Orders received on Friday will be delivered next working day (Monday) unless Saturday Guarantee service is selected.
To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.
Taxes & Duties
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
All our monogrammed orders are completed at our studio. During busy periods please allow 7 workings for us to complete your order. If you require your items urgently please contact us at email@example.com and we can give you an estimated date of delivery.