Delivery

COVID-19 (coronavirus) information

In light of the uncertainty with the outbreak of COVID-19 (coronavirus), we want to reassure all our customers that we are taking all necessary steps to follow the World Health Organisation and local authorities’ guidelines. Our priority is the safety of our customers and team.

We are working very closely with our shipping partners as we continue to serve our customers to the highest standards as possible. We recognise that returns can be tricky during this time, so we've extended our returns period from 14 to 45 days.

If you need any help with your order please email: helpful@hamiltonandhare.com or call 0203 176 4410.

Monogramming Service:

Due to our temporary store closure, unfortunately our personalisation service is unavailable. We are however happy to offer complimentary personalisation for anyone seeking this service upon our return to the flagship store. Please email helpful@hamiltonandhare.com should you have any questions regarding this service at this time.

UK Next Day Delivery

Orders placed before 2pm GMT will be dispatched the same day via our express 24hr delivery service. While our couriers continue to operate as normal some delays to delivery are expected and therefore we cannot guarantee a next day delivery service at this time.

UNITED KINGDOM
ORDERS OVER £100.00: Free UK Express Delivery (1-2 Days). Please note orders placed on working days before 2pm GMT will be dispatched the same day.
FREE
ORDERS UNDER £35: For smaller baskets (x1 pair underwear) we offer an economy delivery option (2-3 days). £3.99
ORDERS OVER £35 AND UP TO £100: UK Express Delivery (1-2 Days) £5.99

  

EUROPE: via DHL courier (1-5 days)  
ORDERS UP TO £100 £10.00
ORDERS OVER £100 FREE
REST OF THE WORLD: via DHL courier (1-5 days) *Where 
possible, all orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price.
ORDERS UP TO £100 £20.00
ORDERS OVER £100 FREE
 
Click and Collect
Due to our temporary store closure, unfortunately our click and collect delivery option is unavailable at this time. If you require any further assistance with your order delivery please contact us. helpful@hamiltonandhare.com.

 

International Orders

To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.

We work in partnership with Global-e, a third-party fulfilment partner, so that you can buy and ship your products to over 100 destinations worldwide. When you buy Hamilton and Hare products from Global-e, you will see that your payment method is recorded as "Global e/Hamilton and Hare". By placing your order, you agree to the Terms and Conditions and Privacy Policy of Global-e.

Taxes & Duties

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.

Personalisation Orders

Due to our temporary store closure, unfortunately our personalisation service is unavailable. We are however happy to offer complimentary personalisation for anyone seeking this service upon our return to the flagship store. Please email helpful@hamiltonandhare.com should you have any questions regarding this service at this time.

Returns

Please see our Returns page for full information.

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