Christmas Shipping Dates:
To ensure you receive your parcel before Christmas you will need to place your order before 1:00pm (GMT) by the following dates:
UK: 20th December
EU: 16th December
ROW: 13th December
You may still get your parcel in time for Christmas after these dates however it cannot be guaranteed.
Any order placed from the 27th November will be eligible for return or exchange until 15th January.
COVID-19 (coronavirus) information:
In light of the uncertainty with the outbreak of COVID-19 (coronavirus), we want to reassure all our customers that we are taking all necessary steps to follow the World Health Organisation and local authorities’ guidelines. Our priority is the safety of our customers and team.
We are working very closely with our shipping partners as we continue to serve our customers to the highest standards as possible. We recognise that returns can be tricky during this time, so we've extended our returns period from 14 to 45 days.
If you need any help with your order please email: firstname.lastname@example.org or call 0203 176 4410.
Our carries are currently experiencing no issues with their delivery service throughout their network and continue to deliver parcels without any major disruptions to service. However, advised delivery times below should now only be used as a guide and they can no longer be guaranteed.
Our personalisation service is carried out at our London flagship store. Given current restrictions, please allow up to 7 working days for us to complete any monogramming requests. Please email email@example.com should you have any questions regarding this service at this time.
UK Next Day Delivery:
Orders placed before 2pm GMT will be dispatched the same day via our express 24hr delivery service. While our couriers continue to operate as normal some delays to delivery are expected and therefore we cannot guarantee a next day delivery service at this time.
ORDERS OVER £100.00: Free UK Express Delivery (1-2 Days). Please note orders placed on working days before 2pm GMT will be dispatched the same day.
|ORDERS UNDER £35: For smaller baskets (x1 pair underwear) we offer an economy delivery option (2-3 days).||£3.99|
|ORDERS OVER £35 AND UP TO £100: UK Express Delivery (1-2 Days)||£5.99|
|EUROPE: via DHL courier (1-5 days)|
|ORDERS UP TO £100||£10.00|
|ORDERS OVER £100||FREE|
REST OF THE WORLD: via DHL courier (1-5 days) *Where
possible, all orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price.
|ORDERS UP TO £100||£20.00|
|ORDERS OVER £100||FREE|
To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.
Taxes & Duties:
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.