Orders placed before 12pm GMT we aim to dispatch the same day. If you need any help with your order please email: email@example.com or call 0203 176 4410.
Order from United Kingdom:
- Orders over £200: Delivery UK Standard Delivery via Royal Mail (2-4 Days): Free
- Next Day Delivery Service (DHL UK Parcel) Order by 12pm: £7.99
- Orders up to £200: UK Standard Delivery via Royal Mail (2-4 Days): £4.99
To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.
Please allow up to 10 additional working days for us to complete any monogramming requests. Please email firstname.lastname@example.org should you have any questions regarding this service at this time.
Click and Collect:
Click and collect is now available from our Chiltern Street Store. When you proceed to checkout please choose the pick up option as your method of delivery. Once we have received your order one of our team will be in touch with you to confirm when your order is ready for collection.
Please note our click and collect option uses stock levels we physically have at Chiltern Street. Therefore, if the item is not available at the store then the local pick up option will not be available at checkout. You can of course select the ship option instead as your delivery method to have your order shipped directly to you.
If you require any further assistance with your order delivery please contact us. email@example.com.
Taxes & Duties:
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
Please see our Returns page for full information.