Privacy Policy

Hamilton and Hare Privacy Policy

We take your privacy very seriously. This document outlines how Hamilton and Hare uses and protects any information you give when you use this website.

This website is operated by Hamilton and Hare Ltd. Registered in England and Wales No. 07807557. Hamilton and Hare is the Data Controller and can be contacted at the following address: 39 Chiltern Street, London, W1U 7PP.

 You can contact us at this address or via our customer service team: helpful@hamiltonandhare.com or + 44 (0) 203 176 4410.

 Data We Collect From You:

 We will gather all the information we need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first place an order online you will also be given the option to opt in for email marketing. We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services. 

As with all sensitive data we keep all of these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, for example, apart from the card type and last four digits for reference.

What we do with the information we gather:

When you opt in to receive marketing communications from us 

There are several ways you might do this, for example:

  • using an online form;
  • giving your details to staff in store and explicitly telling them you want to receive emails;
  • when entering a competition and asking us to send you emails.

When you first sign up for emails we will send you a welcome email to make sure you want to receive emails from us. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or opt out of any marketing by contacting customer services. 

Opting out of marketing messages will not prevent you receiving non-marketing messages from us, for example relating to products ordered from us, responses to customer service queries etc.

Testimonials

When you place an order with us online, we will also send you a feedback request email even if you have not opted-in to receive email marketing. We do this so that we can improve our service to you. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

You can opt out of receiving these emails by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services. 

Social Media

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. 

The information we don’t collect

Credit/Debit Card Information - we use a third party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site.

Information Sharing and Disclosure

Hamilton and Hare does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our website.

If Hamilton and Hare is acquired by or merged with another company, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

You can edit your Hamilton and Hare account information, including your address and contact details, at any time. You cannot directly change the name, address, contact details and other details of existing orders, but you can change your order details by contacting helpful@hamiltonandhare.com

Use of Cookies

We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.

You have control over how, if, and when your web browser stores cookies. How you go about changing these cookie settings depends on which browser you are using to access our website.

Third Party Companies That Use Cookies

We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

  • Global E - Our international shipment partner. They will process customer data to complete international orders.
  • Mailchimp – Mailchimp will only process your data if you opt in to our marketing communication online or instore
  • Cin7 – Any order information submitted securely on this site will be securely sent through our Cin7 EPOS system.
  • Google Adwords Remarketing
  • Facebook Customer Audiences
  • Google Analytics - provides anonymised data to allow us to understand user behaviour and marketing performance across our site.
  • Hotjar - This helps us see how visitors are using our website. We collect this feedback to make improvements to the customer shopping experience. 
How long do we keep your information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How can you access your data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at helpful@hamiltonandhare.com

Changes to this Privacy Policy

Hamilton and Hare may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to your account’s primary email address or by placing a prominent notice on our website. If we choose to send an email, you will receive the email even if you are not subscribed to our email mailing list.

This privacy policy was last updated on May 1st 2018.

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