Delivery and Returns
We use either UK Mail or DHL to deliver our parcels worldwide. You should receive a tracking number with your order confirmation once it has been dispatched. If you need any help tracking your parcel please email: email@example.com or call 0203 176 4410
|ORDERS OVER £100: Free UK Mail (1-2 Days) Please note orders placed on working days before 2pm GMT will be dispatched the same day and benefit from the next working day service.||FREE|
|ORDERS UP TO £100: UK Mail (1-2 Days)||£5.99|
|UK NEXT DAY DELIVERY: Next day Guaranteed Delivery via UK Mail. (Please note: orders must be placed before 2pm GMT, Monday - Friday)||£8.50|
|CLICK AND COLLECT: Order online and collect the same day from our Chiltern Street shop. (Hamilton and Hare, 39 Chiltern Street, London, W1U 7PP)||FREE|
|EUROPE: via DHL courier (1-5 days)|
|ORDERS UP TO £150||£10.00|
|ORDERS OVER £150||FREE|
|REST OF THE WORLD: via DHL courier (1-5 days)|
|ORDERS UP TO £150||£20.00|
|ORDERS OVER £150||FREE|
*Those items for delivery to countries outside of the European Union ("EU") may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please allow an additional 10 days for ( items). personalised
If you're not happy with your purchase just return it within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product it must be in its original and unworn condition.
Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. We recommend that you send your return using a recorded or signed for service post and that you retain proof of postage.
Hamilton and Hare will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
We are unable to exchange or refund a personalised item unless incorrect or faulty.
If you have any questions about returning goods, please contact us at firstname.lastname@example.org or call 0203 176 4410.
What to do when returning by post:
Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
Select the the reason for the exchange or return.
State the preferred delivery address for your exchange.
To make a return or exchange, we need to receive the goods back to our office in their original condition — so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
If goods are return from outside UK/EU/EEA please mark the box "returned goods".
We are not able to accept any returns on any products that have been worn and are not in their "original" condition.
We can only accept refunds or exchanges within 14 days of delivery.
The cost of returning goods to Hamilton and Hare is the responsibility of the customer.
Please send returns to: