Terms and Conditions

This website is operated by Hamilton and Hare Ltd. Registered in England and Wales No. 07807557 

These Terms and Conditions govern the relationship between Hamilton and Hare and our users. By using or accessing or visiting www.hamiltonandhare.com, you agree and/or affirm to be bound by these Terms and Conditions. If you object to anything in these Terms and Conditions or our Privacy Policy, do not use our Website or Services.

Orders and Payment

All orders are subject to acceptance and availability. Unless otherwise stated, items on the Hamilton and Hare website are in stock and available for delivery. If your item becomes unavailable we contact you as soon as possible to inform you and you will be offered a full refund. We must receive payment of the whole of the price for the services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Ownership in the products passes to you when we receive full payment of all sums due in respect of the products including delivery charges. We reserve the right not to accept your order or to refuse to process a transaction at any time at our sole discretion. Our acceptance of your order brings into existence a legally binding contract between us, on the following terms and conditions.

Price and Payment

The prices payable for the goods and/or services that you order are as set out in our website. If you fail at any time to pay any charges due in accordance with these terms and conditions we may, in our discretion and without prejudice to our other rights, refuse to provide you with our goods and/or services. We need not provide you with advance notice in such circumstances.Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of sale.

Despite our best efforts, sometimes our products may be incorrectly priced. Where there is a discrepancy in price, and the stated price is less than the correct price for the products we will contact you for instructions before delivery or reject your order and notify you of such rejection. Where the stated price is more than the correct price, we will charge you the lower amount when making delivery to you.We use SagePay secure payments to process payments through our websites and do not make any representation or warranty with regard to their service. The internet is not a secure medium.

International Deliveries

Those items for delivery to countries outside of the European Union ("EU") may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees.

Returns and Exchanges

If you're not happy with your purchase just return it within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product it must be returned in its original and unworn condition.
Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Hamilton and Hare will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
We are unable to exchange or refund a personalised item unless incorrect or faulty.
If you have any questions about returning goods, please contact us at helpful@hamiltonandhare.com or call us on 0203 176 4410.

Pre-orders

We sometimes offer our customers the chance to purchase certain limited styles prior to release. Payment is taken at the time the order is placed and guarantees the goods will be shipped immediately once the product arrives into stock.

Due to the nature of some of these releases we cannot always confirm when the goods will arrive into stock, however, we will endeavour to keep you updated on the progress of your order.

Trademarks

All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

Privacy Policy

This policy applies when you visit our website without purchasing any product, when you use our site for purchasing products or when you register with Hamilton and Hare.
We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organisations who we believe have products or services which we think may be of interest to you. When you visit, register or order products on www.hamiltonandhare.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.
The information you provide to us may be accessed by or given to third parties some of whom act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.
Hamilton and Hare Limited reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Hamilton and Hare Limited and others. You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at helpful@hamiltonandhare.com or write to us at Hamilton and Hare, 39 Chiltern Street,  London W1U 7PP. Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user. We take the security of your personal details seriously at Hamilton and Hare and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.
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