See more about our delivery here.
We hope that you will be delighted with your purchase from us but if you need to make a return for any reason, we will be happy to help. Goods must be returned / exchanged within 28 days (from receipt of goods) in their original condition after this we reserve the right to not accept for a refund or exchange.
We offer FREE UK returns via Royal Mail.
*If you wish to use your own courier at our own cost to return your items to us that’s fine too. Please contact firstname.lastname@example.org before proceeding with your return so we can provide a returns authorisation number and our returns address.
International returns must be arranged through the Global-e returns portal. Please follow the steps below to generate your returns label. International returns are at the expense of the buyer and vary depending on destination.
Please be aware returns take between 7-10 business days to arrive at our warehouse depending on your location.
*If you wish to use your own courier at our own cost (“Standard Return”) to return your items to us that’s fine too. Please contact email@example.com before proceeding with your return so we can provide the returns authorisation number and our UK returns address.
100% Satisfaction Guarantee On Your First Pair of Underwear.
We think our underwear is a game-changer. If you don't agree, we'll happily provide a full refund (the price of the item) or exchange within 28 days on your first pair.
Please note: The 100% Satisfaction Guarantee only applies to your first single pair (x1) of underwear. Additional items that are tried on, worn or washed are not covered by the 100% Satisfaction Guarantee. Additionally, all subsequent underwear purchases, our standard 28 day returns policy applies. Products can only be returned if they are unworn, unwashed, and in the original condition you received them in.
Monogrammed Underwear/Personalised Orders.
We are unable to exchange or refund a personalised item unless incorrect or faulty.
Need help regarding your return?
Please contact us at firstname.lastname@example.org or call 0203 176 4410.
For further information on caring for our products read our guide here.
All our clothing is made from premium natural fabrics, specifically cotton, because of its unique combination of durability and softness that make it perfectly suited to underwear and loungewear. As a natural fibre, it is important to care for it correctly to preserve the lifetime of your garments. See our laundry guide below for more information.